Refund policy
Returns / Exchange Policy
If you have received the correct order and are unsatisfied with the fit of them item, we’re happy to accommodate this request within 2 days of receiving. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 7 business days through the method of payment the item was originally purchased.
We currently do not do exchanges. You will have to go through the return process and order a new product.
To return an item, please email hi@neoity.com and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request.
Sale items
Unfortunately sale items cannot be refunded.
If my items are damaged, defective or incorrect:
If you have received a damaged, defective, or incorrect item please email hi@neoity.com and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order. Our amazing Customer Service Team will be happy to assist you.
Cancel Order Policy
Unfortunately since all of our orders are low stock and/or made-to-order, we cannot accept cancellations if the order is already in production.
Most Pre-orders go into production 12 hours after purchasing.
Refund Policy
Once your return is authorized and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We have the right to cancel orders that abuse our terms & conditions.
We will refund those orders suspected of fraud.
Please read our Terms & Conditions carefully.
